The purpose of this paper was to explore the possibility of avoiding discrimination with ICT, assuming that it is currently occurring in both Japan and Sweden. Furthermore, we explore the use of information and communication technology (ICT) to eliminate ethnicity-based discrimination at tourist sites and to revive the tourism industry during and after the COVID-19 pandemic. We also consider how COVID-19 has caused incidents of discrimination at tourist sites, and investigate tourism as a means of globally enhancing mutual understanding and cultural exchange. In this paper, we compare the impacts of COVID-19 on the tourism industries in Japan and Sweden. The impact on the tourism industry has been substantial because many countries have closed their borders and applied considerable restrictions to the movement of people. This new disease has drastically changed society, community, and daily life. This study is expected to foster trust in the tourism and service industries and bring about business innovation.Ĭoronavirus disease 2019 (COVID-19) has surprised global society with its severity. Specifically, we propose a method to increase the sense of security of guests and hosts in the tourism industry through many types of location-based games, such as Pokémon Go and various contact tracing apps. Considering the current situation, we will examine how information and communication technology (ICT) can be used to salvage the tourism industry in each country. In Japan, discrimination based on place of residence has been observed, while in Sweden, race-based discrimination has been confirmed.
In this study, I will discuss the difficulties faced by the tourism industry regarding the new coronavirus by comparing Japan and Sweden, focusing on discrimination in the tourism industry. However, the effects of the virus differ widely across regions and countries, and the current situation varies considerably. Due to the spread of the new coronavirus (COVID-19), the tourism industry has been experiencing a worldwide crisis.
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